FAQs
Q: I see the green lights turned on, but the vibration is not working?
A: Yes, if you see the green lights turned on but the vibration is silent the device is in perfect condition. The device only works when it touches your teeth or any hard surfaces. By designing the device to ONLY work on hard surfaces, it prevents potential mishaps if you accidentally touch your lips or gums.
Q: Does the device only work on teeth surfaces and not gums?
A: Yes, TopSmile devices have smart sensors which can differentiate soft and hard surfaces. This makes the device safe for beginners. If it senses and soft delegate areas in your mouth- it stops prevent potential mishaps.
Q: How do ultrasonic waves remove plaque and tartar from my teeth?
A: The device releases ultrasonic sound waves when it touches hard surfaces. The sound produces minuscule vibrations which causes plaque, tartar and other buildups in your teeth to breakdown and eliminated from your teeth.
Q: Can I remove coffee, tea, and nicotine stains from my teeth?
A: Absolutely! You can easily change the cleaning head to the flat tip and place it on stained spots. The minuscule vibrations can gently uplift layers of stains caused by colored food, beverages, and nicotine from your teeth.
Q: Can I use it on Veneer, dental crown, and any teeth with dental work?
A: No. Ultrasonic devices should not be used on veneers, dental crowns, or any tooth that has dental work like fillings and repairements. TopSmile Tooth Cleaner can be used only on healthy and natural teeth and should not be used on artificial teeth.
Q: I have sensitive teeth and I’m afraid of causing damage.
A: TopSmile was designed with first time users in mind. The device has adaptable 5 levels of vibration to choose from. Start with the level “Soft” which has gentle vibration suitable for sensitive teeth and for beginners.
Once you’re comfortable with low vibration, work your way up to higher level until you’re happy with vibration speed for your teeth- this way you’re 100% in control and eliminate any chance of causing damage.
Note: Never go work below the gumline. Any issues below the gumline requires professional attention.
Q: Does it work? What is the return policy?
A: Yes it works. It is normal to be skeptical and that is why we have 30-day return policy. If you’re unhappy with the product, you can simply contact our customer support at hello@top-smile.com and received 100% refund. All returns are made to our hassle-free local warehouse. Please check out our return policy at the bottom of our website.
Q: How often should I use this plaque remover for teeth?
A: It is recommended to use 1-2 times a week. If you clean out plaque and teeth buildup regularly, you will likely to prevent long-term stain and calculus buildup.
Q: How long does it take to be fully charged
A: It takes approximately 4 hours to fully charge the device. You may charge the device 2 times a month depending on your use.
Q: How fast the ultrasonic tooth cleaner vibrate?
A: The vibration frequency is approximately 40khz
Q: Can this ultrasonic teeth cleaner be used for my pet?
A: Of course. Although TopSmile is designed for human use, many customers raved about how effective it was to use on their pets.
Q: How long should I use this tooth cleaner
A: It is recommended not to use the ultrasonic tooth cleaner more than 10 minutes at a time.
Q: Can it replace going to the dentist?
A: Although using ultrasonic tooth cleaner at home can help, it doesn’t mean saying goodbye to dentist office forever. Research based on customer feedback suggests it can reduce recurring visits to dental hygienist. It is perfect for in between dental visits but it does not replace importance of going to the dentist.
Q: Is it going to harm my teeth and emenal? I can I prevent it from causing damage to my teeth?
A: The device can be adjusted to your comfortable level of straight. The smart sensor allows the device differentiate tooth surfaces from your gums as it only works on your teeth. By adjusting the device setting to your teeth type, you’ll eliminate chances of causing damage.
Q: Who needs this device?
A:
- People with stubborn plaque, tartar, and calculus buildup on their teeth
- People who cannot find time to visit dental hygienists regularly
- Coffee, tea, wine, and nicotine stained teeth
- People who wants to prevent bad breath, tooth decay, and gum diseases